Air India, the nation’s flagship carrier, inaugurated its new City Booking Office in Mumbai today, marking a key milestone in its transformation journey under the Tata Group. Located strategically in the heart of the city, the office aims to enhance customer engagement, streamline ticketing services, and bring the airline closer to its passengers and partners.
The event was attended by senior airline executives and travel industry leaders, including Campbell Wilson, CEO & MD of Air India, and Sudhir Patil, Managing Director of Veena World.
Speaking on the occasion, Sudhir Patil remarked, “A memorable day for Indian aviation and travel partnerships! It was an absolute honour to attend the inauguration of Air India’s City Booking Office and witness the airline’s renewed vision for customer engagement and service excellence. A special highlight was meeting Mr. Campbell Wilson—his leadership and passion for transformation were truly inspiring. At Veena World, we cherish our long-standing association with Air India and look forward to strengthening this partnership as we continue to create enriching travel experiences together.”
Under Campbell Wilson’s leadership, Air India is undergoing a significant overhaul through its Vihaan.AI transformation program, aimed at building a world-class airline with Indian roots. This includes massive fleet expansion, service upgrades, and renewed focus on digital innovation and operational efficiency.
The Mumbai City Booking Office will serve as a vital touchpoint for customer support, offering walk-in assistance for reservations, ticketing, and travel queries, complementing the airline’s digital platforms.
As the airline continues to modernize its fleet and enhance its service offerings, this new office underscores Air India’s commitment to becoming a global carrier known for excellence, efficiency, and passenger satisfaction.
