Pioneering the Internet Revolution Deep Kalra recognized the transformative potential of the internet early on, seizing the opportunity to redefine the travel industry. His journey from a corporate role to founding MakeMyTrip is a testament to the power of innovation. He reflects that without the internet, the idea behind his venture might never have materialized, emphasizing the importance of foresight in entrepreneurship.The Power of PerseveranceKalra believes that perseverance often trumps brilliance. He asserts that while challenges are an inherent part of the entrepreneurial path, those who remain steadfast and resilient through tough times ultimately succeed. It’s not just about talent but about the grit to keep pushing forward.Resilience in the Face of AdversityRecalling the early 2000s, Kalra speaks of the formidable hurdles his company faced, from the dot-com bust to the shockwaves of 9/11. These crises tested their resolve, but he and his team emerged stronger, with a shared sense of purpose that would go on to define MakeMyTrip’s DNA.Leadership Through EmpowermentKalra champions a collaborative leadership style, believing in empowering his team to act as self-driven entrepreneurs. He stresses the importance of hiring people smarter than oneself and providing them the freedom to innovate, learn, and grow without fear of failure.Leveraging Technology for Customer DelightAs a forward-looking leader, Kalra has always embraced technology to enhance customer experiences. From data science to AI, he leverages cutting-edge tools to deliver personalized solutions, like fare locks and zero cancellation, ensuring a seamless customer journey.Patience and Long-Term VisionKalra advises aspiring entrepreneurs to exercise patience and maintain a long-term vision. While going public is a significant milestone, he emphasizes that the true measure of success lies in building a scalable, sustainable business that consistently delivers value to its customers.Deep Kalra’s journey is a masterclass in resilience, innovation, and visionary leadership, inspiring the next generation of change-makers to redefine industries and create lasting impact
