ixigo, a leading online travel aggregator in India, has introduced a new feature, ‘Travel Guarantee,’ aimed at easing the concerns of train passengers with waitlisted tickets. Available on the ixigo Trains app, this feature offers passengers a 3X refund on their ticket fare if their train ticket remains unconfirmed at the time of chart preparation.
Key Benefits of the Travel Guarantee:
- 3X Refund: Passengers receive 1X of the ticket fare refunded to their original payment mode and 2X as a Travel Guarantee Coupon for booking flights, buses, or trains on ixigo.
- Flexibility: Enables passengers to secure last-minute alternative travel options like flights or buses.
- Affordability: Protects travellers from paying inflated fares during peak travel seasons.
How It Works:
- Passengers can opt for the Travel Guarantee feature at a nominal charge while booking selected trains and classes via the ixigo Trains app.
- If the ticket is unconfirmed at chart preparation, refunds are processed as outlined above.
Dinesh Kumar Kotha, CEO of ixigo Trains, stated, “Train waitlists can be stressful, especially during peak seasons. With Travel Guarantee, we aim to reduce this anxiety by offering financial value and empowering users to rebook through alternate modes without worrying about last-minute price hikes.”
This feature complements ixigo Trains’ existing customer-focused offerings, including free cancellation, food on train, and instant refunds, solidifying its reputation as a reliable and innovative travel app for train passengers.
