In a major global aviation milestone, Saudia, the national carrier of Saudi Arabia, has been awarded “Best Airline Staff Service” at the 2025 Skytrax World Airline Awards, held during the 56th edition of the Paris Air Show at the Air and Space Museum. The recognition marks a significant achievement for Saudia as it climbs to 17th place in the global Skytrax airline rankings, up three spots from last year, reaffirming its rapid rise and commitment to exceptional service.
This award highlights the exceptional performance and unwavering dedication of Saudia’s frontline teams across all stages of the passenger journey. From efficient ground operations to inflight experiences infused with warm Saudi hospitality, Saudia’s staff has consistently delivered service excellence, contributing to increased guest satisfaction and brand loyalty. The recognition underscores the airline’s commitment to enhancing customer service standards and reflects the positive feedback from millions of travelers worldwide who participated in the Skytrax survey.
H.E. Engr. Ibrahim Al-Omar, Director General of Saudia Group, expressed pride in the achievement, stating, “This award reflects the dedication of our incredible frontline team and the trust of our guests. Rising from 82nd to 17th in the Skytrax World Airline Rankings is a proud milestone—but it’s just the beginning. With bold investments and a clear vision, we’re on a journey to become one of the world’s leading airlines.”
Skytrax CEO Edward Plaisted commended the airline’s consistent performance, adding, “We are pleased to present Saudia with the award for Best Airline Staff Service in the Middle East. The airline’s cabin and ground staff maintain a composed and welcoming service style, delivered consistently by a multicultural team. This blend of professionalism and warmth continues to leave a lasting impression on passengers.”
Saudia’s rise from 82nd position in 2017 to 20th in 2024 and now 17th in 2025 illustrates its remarkable transformation. The airline has also been recognized as the “World’s Most Improved Airline” by Skytrax for four consecutive years, a testament to its steady progress and strategic growth.
This achievement aligns with Saudi Arabia’s National Transport and Logistics Strategy and the National Aviation Strategy, both of which aim to position the Kingdom as a leading global hub for connectivity, tourism, entertainment, sports, and religious travel, including Hajj and Umrah.
As part of its ambitious vision, Saudia is currently implementing the largest investment program in its history. Key initiatives include the expansion of its global route network, doubling of its aircraft fleet, and the introduction of redesigned cabin interiors equipped with advanced seating, state-of-the-art inflight entertainment systems, and high-speed connectivity. These enhancements are aimed at exceeding guest expectations and reinforcing the Kingdom’s stature in global aviation.
With this latest accolade and strategic advancements, Saudia is poised to continue its upward journey toward becoming one of the world’s leading airlines.
