Thomas Cook (India) Limited has reported its highest-ever consolidated profit before tax (PBT) of INR 3,784 million in FY25, marking a major financial milestone for the company. The company’s total income from operations grew by 12% year-on-year to INR 82,815 million. Operating PBT rose 15% to INR 3,821 million, with Q4 FY25 alone witnessing a 51% jump to INR 917 million. The standalone operating PBT for FY25 stood at INR 1,650 million, up 20% from the previous year. Backed by strong performances across its business segments, Thomas Cook India’s board has recommended a dividend of INR 0.45 per INR 1 share. Cash and bank balances as of March 31, 2025, stood at INR 20,739 million.
Executive Chairman Madhavan Menon attributed the robust FY25 performance to consistent growth in key areas like Travel Services, which posted a 29% increase in EBIT, and the Foreign Exchange division, which grew by 21%. Managing Director and CEO Mahesh Iyer highlighted the company’s focus on customer experience, digital transformation, and cost optimisation, while remaining cautiously optimistic amid global uncertainties.
Segment-wise Highlights:
Foreign Exchange: The forex segment saw an 8% y-o-y growth in FY25 and 14% in Q4. Forex bookings via WhatsApp surged 5x in Q4, with 2,000 daily interactions and over 400 sales. App bookings doubled y-o-y. The company expanded its retail footprint with new outlets in Pune, Chennai, and Delhi-NCR.
Travel Services:
- Corporate Travel grew by 10% for FY25, acquiring 11 new corporate clients and implementing 3 large accounts in Q4. Half of all transactions were touchless in Q4, driven by the corporate self-booking tool. Non-air travel and hotel businesses grew 29% and 52% respectively.
- MICE (Meetings, Incentives, Conferences, Exhibitions) managed over 150 groups globally. Highlights include being the exclusive travel partner for the National Games 2025 in Uttarakhand (serving 20,000+ people) and the Khelo India Para Games 2025 in Delhi (managing over 2,300 participants with para-accessible services).
- Leisure Travel witnessed a 20% sales increase in FY25 and 19% in Q4, with successful operations during Japan’s Cherry Blossom season and the Maha Kumbh. Experiential and cruise travel segments performed strongly.
- Destination Management Services (DMS) in India saw a 21% y-o-y growth. Overseas DMS saw strong performances from Asia Pacific (Thailand, Vietnam, Australia) and Middle East (Desert Adventures led by MICE bookings for Amway and BMW). While East Africa faced challenges due to FTI insolvency, other regions saw margin improvements.
Leisure Hospitality (Sterling Holidays): Sterling Holidays maintained robust performance, with 61 resorts and 3,254 rooms (up 22% from FY24). Non-member guest ratios rose 6% y-o-y. The brand remains debt-free and continues to expand with 20 new resorts in the pipeline. Thirty resorts received TripAdvisor Traveler’s Choice Awards, with Kanha winning ‘Best of the Best’ for the third year.
Digital Imaging Solutions (DEI): DEI signed 10 new partnerships and renewed 15 across Asia and the Middle East. Three new operational launches occurred in India, Malaysia, and Indonesia.
Digital and Tech Innovation: Thomas Cook launched “TACY,” an AI-powered customer chatbot for real-time engagement and CRM integration. MICE operations were also digitised through the CSS and Tour Manager apps for real-time travel management.
Network Expansion: The company opened seven new leisure travel outlets under Thomas Cook India and SOTC in cities including Bhubaneswar, Agra, Moradabad, Udaipur, Rajahmundry, Dalhousie, and Balewadi.
Awards and Recognition: SOTC won MICE Tour Operator of the Year at SATTE 2025. Thomas Cook signed strategic tourism partnerships with Moscow, Georgia, Korea, Sabah (Malaysia), and New Zealand tourism boards.
