Yatra Online Limited (Yatra) has launched DIYA, a state-of-the-art Generative AI-powered travel assistant designed to transform the way travellers plan, book, and manage their journeys. Unlike traditional travel chatbots that offer limited planning or booking options, DIYA delivers a complete end-to-end experience from trip inspiration and itinerary creation to instant booking and post-travel assistance available in more than 100 languages, including regional Indian dialects.
Through DIYA, users can instantly generate detailed itineraries, search for flights and hotels in a single query, and book directly without re-entering details. The AI assistant also offers personalised filters such as airline, price, or location preferences, along with voice-enabled search, making travel planning faster and more intuitive. Beyond bookings, DIYA provides real-time post-travel support, including the ability to cancel flights (even for individual passengers in a group booking), check cancellation policies, view upcoming trips, and generate e-tickets. It further enhances the experience with image and landmark recognition, enabling travellers to upload photos of monuments or locations to uncover historical facts, myths, legends, and destination recommendations.
Commenting on the launch, Manish Amin, Co-founder & CTO of Yatra Online Limited, said that Yatra is committed to harnessing technology to simplify travel planning. “With DIYA, travellers can plan, book, and manage trips with instant, multilingual support, available 24/7. From crafting itineraries to handling last-minute changes, DIYA is built for the way India travels today: fast, personal, and multilingual,” he added.
Emphasising the innovation, Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra Online Limited, explained that DIYA represents years of work in AI architecture and multilingual optimisation. “It not only understands complex travel requests but also acts on them instantly, with cultural and contextual sensitivity. This is AI that anticipates traveller needs and solves them in real time,” he said.
Now available on the Yatra platform for both logged-in and guest users, DIYA marks a significant leap in Yatra’s AI-led innovation roadmap. With its multilingual capabilities, seamless booking integration, and advanced travel assistance features, the platform is set to redefine travel planning for both domestic and international travellers.
