Vietjet, Vietnam’s new-age carrier, has set a new benchmark in aviation by winning the prestigious “Excellence in Aviation Services & Customer Experience” award at the ET Leadership Excellence Awards 2025. The airline is the only foreign carrier to receive this honour, standing alongside leading Indian brands in one of the country’s top business accolades. This recognition highlights Vietjet’s exceptional growth in India, where it has carried over 1.8 million passengers since launching direct services in 2019. The airline now operates 88 weekly flights across 10 non-stop routes connecting Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, and Bengaluru with Vietnam’s key cities of Hanoi, Ho Chi Minh City, and Da Nang. Vietjet continues to attract Indian travellers with affordable fares, flexible fare classes, and unique inflight experiences including Halal and vegetarian meals, festive celebrations of Diwali and Holi, onboard yoga, as well as advanced digital booking solutions featuring PayU integration, the SkyJoy loyalty programme, and AI-based customer support. Beyond its service innovation, Vietjet is also a global leader in sustainability, recognised by AirlineRatings.com among the world’s seven Sustainability Awards 2025 winners for its eco-friendly operations, early adoption of Sustainable Aviation Fuel (SAF), and investments in new-generation Airbus aircraft that significantly cut fuel use and carbon emissions. As Vietjet expands its international network, it strengthens India-Vietnam connectivity, fueling tourism, trade, and cultural exchange, while reinforcing its vision to become a leading global airline committed to customer satisfaction, innovation, and sustainable development.
