Vietnamese electric vehicle (EV) giant VinFast has announced a strategic collaboration with India-based customer service leader Global Assure, aimed at significantly enhancing its after-sales service and support network throughout the country.
This partnership marks a major milestone as VinFast prepares to introduce its premium electric SUVs, the VF 7 and VF 6, to the Indian market. The collaboration is set to deliver a robust, end-to-end customer support system that includes a 24×7 dedicated call center, nationwide Roadside Assistance (RSA), mobile charging solutions, and on-demand mobile servicing. These services will be seamlessly accessible via a toll-free number (1800-571-8888) and email support at vfcareindia@vinfastauto.in.
VinFast CEO Asia, Mr. Pham Sanh Chau, emphasized the brand’s commitment to offering a best-in-class ownership experience in India. “This partnership underlines VinFast’s promise of delivering prompt, dependable, and customer-focused support. Global Assure’s nationwide footprint and deep understanding of Indian consumer needs align perfectly with our values of quality, convenience, and care.”
Global Assure, one of India’s most trusted service providers in the mobility space, brings its extensive expertise and infrastructure to the table. Speaking on the alliance, Manish Vij, Co-founder and CEO of Global Assure, said, “We’re proud to support VinFast in building a reliable and responsive customer support ecosystem. Our team is committed to ensuring that every VinFast owner receives prompt, high-quality service that makes every journey safer and more enjoyable.”
As India’s EV landscape continues to expand, VinFast’s partnership with Global Assure is expected to play a crucial role in setting new benchmarks for customer satisfaction and operational excellence in the electric mobility sector.
